Frequently Asked Questions

General

• Do I need File Access Manager open to get access to exclusive files?
  
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  No. If File Access Manager is installed it will always run, giving your backup software exclusive access to ALL file(s).
  
  
• Do I need to close applications like Outlook to perform backups?
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  Once File Access Manager is installed, you will NOT have to close any program to back it up. You will now have the ability to back it up while it's running.
  
  
• How do I test File Access Manager?
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  To test File Access Manager follow these steps:
  1. Open up MS Word file and type in it.
  2. Leave it open and set your backup software to backup the file.
  3. This will most likely result in failure.
  4. Install File access Manager and add your backup software to the 'allowed program list'.
  5. After restarting your server/computer, run that same backup again with the word file open.
  6. You will now have successfully backed up the MS Word file.
  
  
  
• Does File Access Manager need a lot of extra disk space to make copies of files?
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  No. File Access Manager does not require any other extra hard drive. File Access Manager was designed to monitor he file system for read requests coming from your backup software, causing no noticeable slowdown in system performance.
  
  
• I get the error 'Failed to access File Access Manager device' after installation.
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  Please make sure that you rebooted after the installation. If you still have this problem, try to uninstall and then re-install.